Tuesday, August 07, 2007

Is Your Workplace Too Nice?

Lisa Haneberg at Management Craft wrote an excellent article about workplaces that are too inclusive and nice. I've seen this myself. In an effort to make everyone feel included, progress slows to a crawl. Nothing gets done unless everyone agrees.

Yes, people do want to feel included. Effective leaders make sure that this need is met. But, people also want to see their team make progress. And they want their leaders to take on the burden of deciding when there is enough information to make a decision and end the discussion.

Part of the hard job of being a leader is taking the heat for making a decision. That usually includes deciding not to follow the preferred direction of some of the team members. And, that comes with consequences the leader needs to take, normally the disappointment of the team member and possibly outright anger. Leaders need to have the courage to accept those consequences for the team and deal with bruised team members.

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