Monday, June 25, 2007

Convergence of Disney and Leadership

People who know me know I have a huge interest in all things Disney. More than just the magic, I have been intrigued by Disney's commitment to customer satisfaction. I think this started with my first trip to Disneyland as a kid with my mom and sister.

The trip was a big financial stretch for us. We went to lunch in a cafeteria on Main Street. After we paid, my sister dropped our tray of food. Before my mom could panic, one cast member was cleaning up the mess and another was refilling a new tray for us. That probably made the difference for us not having to leave the park for a cheaper meal. It certainly helped build a set of life-long Disney fans.

Disney's approach was both excellent customer service and made good long-term business sense. Although it may not have passed the scrutiny of an accountant, it fit with the vision that Walt had for the Disney experience.

Today at Re-Imagineering®, there is a post about Managing the Creative Factory at Disney. It gives a good view of the impact of changing leadership approaches over time there. We can find good leadership lessons in all of our areas of interest.

5 comments:

viagra pill said...
This comment has been removed by a blog administrator.
Drug Testing Kit said...
This comment has been removed by a blog administrator.
viagra said...
This comment has been removed by a blog administrator.
Minako said...

Hi... just happen to cross your site... I see that you also love Disney... me too...

Im planning to go to Tokyo or Hong Kong Disney this Christmas. Hoho and I found some stuffs from Hong Kong Disneyland here as well:
disneycloth.cwahi.net

I will definitely take tones of photos there!!!

Ken Flowers said...

Have a great trip. I'm jealous. Thanks for the link.