What You Know is Easy

I was at a meeting today and someone mentioned that a future product needed to be easy to use. One of the other participants added something interesting: "Easy is what I know. When something is new, and I don't know it, it is not easy. Once I know it, it's easy to me." He wasn't suggesting that the product shouldn't be easy to use. But, we should keep in mind that new things usually seem hard. We can apply this idea to our own leadership tasks, keeping in mind that as we help guide people through change, they may perceive the change as hard, no matter how easy it seems to us.