"There is no use crying over spilled milk." However, in this simple, and accessible example of crisis management, we all take the same first step. The first step in dealing with spilled milk, and really any crisis management is to get up out of your chair. It seems to be an obvious first step. It comes before get a towel or move papers out of the way. You have to get up. Translating this simple lesson to any leadership situation, especially in a crisis: you have first decide to act, and then prepare to act. You can decide what to do later, but you have to stand up first.